Technical Support


What is the optimum resolution to view

Best viewed in 1024 x 768 Resolution

What is the best browser to view the website?

The site has been developed according to the W3C web standards (XHTML 1.0 Transitional) and we recommend using any of the modern web browsers. The site has been tested in IE 5.5 and higher as well as Firefox 1.5 and higher.

What formats can I view the videos in?

The video files are all in FLV format (flash).

Can I download the videos?

This website has been disabled from right click feature.

What do I need to use the Video Player?

To view the videos you will need Flash Player 10. We recommend that you use Flash Player version 10 for the best quality. To experience the video player to its fullest extent, JavaScript support should be turned on since AJAX is used.

How do I select the format in which to view videos?

The videos are available in Flash.

What are the bandwidth requirements to view a video?

You will be able to view videos adequately from a 56 Kbps connection, though as you imagine the quality will increase with higher bandwidth. For optimum quality use a 500 Kbps (0.5 Mbps) connection. Note that even with a fast connection high traffic on the Internet may reduce video quality. On some networks (often corporate networks) video transmissions may be blocked. If you cannot see any of our video clips, you may want to contact your network administrator to see whether a security firewall is blocking video transmission.

Why do video clips sometimes stop or pause?

The most common cause of a pause or stop is Internet traffic congestion. The videos at are provided for several bandwidths and the player negotiates with our server on what quality can be transmitted with the current bandwidth between us. Sometimes this is not sufficient or there are fluctuations in the available bandwidth that causes too little data to reach the player. When the buffer runs out the video pauses until enough data is received.

What plug-ins may I need on

Most of the documents featured on do not require plug-ins, though you will be appropriately informed should a plug-in be required. For more information on the types of plug-ins you might need on , and on how to download them, visit these pages: Acrobat Reader Adobe Flash Player and Adobe Shockwave Player Windows Media Player

I am still having problems, what can I do?

If you have problems watching the videos as well as other technical matters please contact or +973 17 366166.